Job Responsibilities

• Designs, develops, implements, monitors, reviews, improves, and updates the front office policy manual, service standards, standard operating procedures, and related documentation.
• Ensures outstanding customer care at all times, guests’ inquiries are answered, and concerns are addressed.
• Oversees and handles check-in and check-out; ensures that an accurate brief orientation is given to guest(s) regarding key house rules.
• Monitors room status and room status tracking.
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Ensures suggestive selling techniques to sell rooms and promote other services offered by Aeon Suites.
• Designs, develops, implements, monitors, reviews, improves, and updates housekeeping, public area, and laundry policy manuals, service standards, standard operating procedures, and related documentation.
• Conducts daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service, and guest satisfaction at all points of contact.

Job Qualifications

• Bachelor’s degree in business management, marketing, or equivalent; post-graduate studies are an advantage.
• Proven leadership capabilities with at least four years of working experience in a management role, and at least three years of hotel operations management experiences; business startup or pre-opening experience will be considered.